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Azeka Global Trade FZCO

Legal

Privacy Notice

Last updated: 20 June 2026

This Privacy Notice explains how AZEKA GLOBAL TRADE FZCO (“Azeka”, “we”, “us”) collects and uses personal information through this website. Azeka is a business-to-business international sourcing and trading company based in Dubai, United Arab Emirates (Trade Licence 50717 · Registration RNo-03390).

1. Who we are

The data controller is AZEKA GLOBAL TRADE FZCO, Dubai, United Arab Emirates. For any privacy question or request, contact us at info@azekaglobal.com.

2. Scope

This notice covers our public website and our restricted administrative back office. This is a business website; we do not knowingly collect personal information from consumers or children, and the site is not directed to individuals under 18.

3. Information we collect

a. Enquiries you submit

When you use an enquiry form we collect the information you provide: your name, company, email address, and message, and — depending on the form — your country, enquiry type, and (for suppliers) licence/certification and product/capability details. A reference number is generated for each enquiry.

b. Technical information

When you submit an enquiry we record the submitting IP address and browser user-agent string. We collect this solely to prevent abuse and spam and to protect the security of the service.

c. Administrator accounts

For authorised staff who access the back office, we hold a name, email address, role, a securely hashed password, and multi-factor authentication data (an encrypted authenticator secret and hashed one-time recovery codes).

We do not use analytics, advertising, tracking pixels or social-media trackers, and the public site does not build a profile of visitors.

4. How and why we use your information

  • To receive, route and respond to your enquiry and to manage the resulting business relationship (legitimate interest / steps prior to entering into dealings at your request).
  • To secure the service and prevent abuse, spam and fraud (legitimate interest).
  • To operate and secure administrator access to the back office (legitimate interest / performance of our arrangements with staff).

5. How enquiries are handled

Enquiries are stored in our database as the record of the enquiry and are also sent by email to the relevant Azeka inbox so our team can respond. Email delivery is performed by our email provider (see “Service providers” below).

6. Service providers

We share personal information only with providers that operate the service on our behalf:

  • Hosting/infrastructure provider — hosts the website, application and database.
  • Resend (via our managed email integration) — delivers enquiry-notification and account emails.

We do not sell personal information and do not share it with advertisers. Website fonts are served directly from our own site, and site imagery is served from our own site, so ordinary browsing does not transmit your details to third-party font or image networks.

7. International transfers

Azeka is established in the United Arab Emirates. Our email provider may process email content outside the UAE. Where personal information is transferred across borders, we rely on appropriate safeguards and limit the information transferred to what is necessary.

[PRODUCTION-DEPENDENT] The specific hosting and database location, and the associated backup and retention arrangements of our infrastructure provider, are confirmed at production launch and this notice is updated accordingly at that time.

8. How long we keep information

  • Enquiry content — retained for up to 24 months after the last meaningful interaction, unless it has become part of an active customer, supplier, transactional, contractual or compliance record subject to a separate, appropriate retention requirement.
  • Enquiry IP address — retained only for anti-abuse/security purposes and anonymised after 90 days.
  • Administrator security logs (audit log, including administrator IP) — retained for 12 months, then automatically deleted.
  • Password-reset records — expire after one hour and are deleted shortly after expiry.
  • Failed login/security records — cleared on successful sign-in and otherwise removed within 24 hours.

9. Security

We apply proportionate technical and organisational measures, including transport encryption, hashed passwords, encrypted multi-factor authentication secrets, hashed one-time recovery codes, restricted authenticated access, and rate-limiting and abuse controls.

10. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and may object to or restrict certain processing. To make a request, contact info@azekaglobal.com. We will respond within a reasonable period and may need to verify your identity.

11. Changes

We may update this notice from time to time. The “last updated” date above shows when it was last revised.

12. Contact

AZEKA GLOBAL TRADE FZCO, Dubai, United Arab Emirates. Email: info@azekaglobal.com.